Refund policy

Return Policy

Thank you for choosing our jewelry! We want you to love every piece as much as we do. If for any reason you are not completely satisfied with your purchase, our return policy is designed to make the process as smooth as possible:

Eligibility for Returns

1. Timeframe: Returns must be initiated within 7 days of the purchase date.

2. Condition: Items must be unused, unworn, and in their original condition with all tags and packaging intact.

3. Exclusions: Personalized, custom, or final sale items are not eligible for return.

Return Process

1. Contact Us: Email our customer support team at alysewexler@aol.com or fill out the return form on our website to initiate the process.

2. Shipping: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Inspection: Once we receive and inspect the returned item, we will process your refund, exchange, or store credit within 7 business days.

Refunds and Exchanges

   •   Refunds: Refunds will be issued to the original payment method. Shipping costs are non-refundable.

   •   Exchanges: If you wish to exchange your item, please specify the replacement item during the return request.

   •   Store Credit: Store credit is available if preferred.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 7 days of receipt. We will cover the return shipping costs and ensure the issue is resolved promptly.

For further assistance, please reach out to our team at alysewexler@aol.com Your satisfaction is our priority!